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A volunteer's pay is the recognition that he or she is an
equal and respected partner of the Community Futures Development
Corporation (CFDC). As a result, recognition must be an integral
part of the management process so those volunteers feel valued within
the CFDC they work for.
An effective, targeted recognition program can support your CFDC
in many ways. If managed properly, your recognition program will
motivate volunteers by satisfying their individual needs and supporting
your CFDC goals. If managed properly, your program will:
- Contribute
to productivity
Volunteers who are given meaningful tasks will feel rewarded by
their own accomplishments. They benefit from this while the CFDC
benefits from making good use of a precious commodity.
- Contribute
to retention
By identifying and addressing the specific needs of individuals
and providing recognition that satisfies these needs, you are more
likely to encourage your volunteers to stay with your CFDC.
- Contribute
to morale
As your CFDC demonstrates concern for your volunteers through appropriate
task assignment and performance recognition, your volunteers' personal
satisfaction and willingness to participate will increase.
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Ten
guidelines for recognition
- Give
it or else
- Give
it frequently
- Give
it via a variety of methods
- Give
it honestly
- Give
it to the person, not to the work
- Give
it appropriately to the achievement
- Give
it consistently
- Give
it on a timely basis
- Give
it in an individualized fashion
- Give
it for what you want more of
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Recognition
programs that typically work are those which:
- Base
rewards on an appreciation of the individual volunteer as a unique
person and which addresses individual needs.
- Are based
on individual jobs or tasks.
- Have
consistent reward policies, resulting in a sense of trust that effort
will receive the proper reward.
- Recognize
longevity and special contributions frequently.
- Offer
rewards that can be shared by teams of volunteers or the entire
CFDC.
Recognition
programs that typically fail are those which:
- Base
rewards on what the managers value rather than what the volunteer
values.
- Assume
certain rewards to be good for everyone without regard for individuality.
- Are inconsistently
administered.
- Are external
to the volunteer, with no connection to the work or person.
- Offer
rewards whether performance merits it or not.
- Assume
that the CFDC's mission is sufficient justification to volunteer
with no recognition or celebration of the volunteers' work.
- Offer
excessive recognition and celebration.
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Four
typical motivators of volunteers include:
- Praise.
Individuals who are motivated to volunteer by praise typically enjoy
recognition for their talents and like being singled out for their
accomplishments. Since others readily see these volunteer efforts,
offer them public recognition at an event, a recognition spot on
your Web site or in your newsletter, or a letter thanking their
boss, teacher, or family.
- Affiliation.
Individuals who are motivated to volunteer for affiliation enjoy
opportunities to get together with others with similar beliefs,
backgrounds, and goals, and don't often find working alone very
satisfying. As a result, you should recognize the efforts of these
volunteers through social get-togethers, name-badge, or a public
posting of all your CFDC's volunteers.
- Accomplishments.
Individuals who volunteer for a sense of accomplishment enjoy seeking
concrete evidence of their work and like practical, tangible projects.
To recognize these volunteers effectively, offer them certificates
of accomplishment at specific stages in their work or a special
place to put completed projects.
- Power
and influence.
Individuals who are motivated to volunteer for power and influence
typically like persuading people to see or do things their way,
enjoy showing people a better, easier way of accomplishing an objective
and like positions where they can help make decisions or train people.
These volunteers will most appreciate titles or rank insignia, a
special parking spot, or involvement as a speaker at your CFDC's
workshop.
Hints
on Recognizing Volunteers
- When
your volunteer does something that has really helped the Community
Futures program or CFDC, remember to write down the impact, so that
when you write a card or give a speech to recognize that volunteer,
you will have different messages for each volunteer, instead of
using the same language for each one.
- Be aware
of volunteers' interests through conversations and observation.
That way, when it comes time to give them recognition gifts you
can get them something that they will really appreciate, and they
will also know that you are interested in them.
- Find
out what types of foods your volunteers like - then randomly present
them with treats, just to let them know that they are appreciated.
Sometimes group volunteer recognition events loses the individual
element of each volunteers contribution, so small, periodic random
gifts can help to eliminate this problem. (Example: Give your volunteer
a bag of mixed nuts with a note attached stating, "We would
go 'nuts' without your support!")
- Celebrate
volunteers' birthdays and let all staff know when that birthday
is. For many people, just knowing that everyone involved with the
CFDC is aware of you and shows interest can help you to realize
that the CFDC appreciates your contribution.
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Recognition
Ideas/Suggestions
- Thank-you
posters by Children
The United Way does the usual recognition dinner, certificates,
plaques, personally signed letters, etc. However, the United Way
of Gloucester County's most popular recognition program is "Thank
You Posters" created by children from local agencies. These
hand-drawn posters are very popular and hang in the main lobby of
several large companies. They don't cost much to produce, just some
poster board and crayons/markers. Plus, the children enjoy creating
them and often create more than one. They have been doing this for
five years now and the activity gets more popular each year.
Historical context: Have youth depict their vision of how volunteering
has helped shaped Canada's values and identity.
- A
Personal Note
It's not earth shattering, but volunteers really appreciate and
respond to the personal notes sent out periodically by the Wheelchair
Recycling Program Manager. On their organization's note-cards, or
specially chosen cards for the individual volunteer, the volunteers
are reminded of how important his/her efforts are to the organization.
A recently accomplished task or project is emphasized and shown
how it affected the organizations operation. When a volunteer group
is hosted by the organization, the number of volunteers is multiplied
by the number of hours they've worked, then divided out to let the
volunteers know how many (non-stop!) eight hour days it would have
taken the tiny staff to complete the same volume of work. It's often
quite staggering!
- More
than a Plaque or Certificate
Some ideas that are not the usual plaque or certificate:
-
Send a "thought-you'd-like-to-know" letter to
the volunteer's employer, acknowledging his or her positive
contribution to your CFDC.
- Ask
volunteers or staff members to train other volunteers
or staff members, to lead meetings to give presentations,
etc.
- Forget
separate luncheons for deserving staff and volunteers.
Bring them together for a joint recognition lunch in their
honour.
- Send
an anniversary card to volunteers or staff, highlighting
their year(s) of service. Note how they made a difference
in your organization over the past year.
Historical context: Prepare a short history of each volunteer's
involvement with the Community Futures program and/or
CFDC and how it has made a difference to the community.
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- Volunteer
Mural
Many years ago one community had a construction project going on
downtown with a rather ugly protective wall. The Volunteer Centre
co-ordinated a community-wide volunteer recognition event that started
with permission to paint this wall (it surrounded a complete city
block) and the donated services of an artist who painted an outline
all around it of people of every description tugging together on
a rope.
The
local agencies were asked to submit photographs of a representative
volunteer. The photos were blown up and placed on the faces of the
painted people in the mural. And then, on a designated day, all
the volunteers from all the agencies were invited to come out and
paint in the rest of the mural with all sorts of colours! The mural
painting itself generated publicity that day (and new knowledge
of volunteering in the community) and the mural stayed up for the
duration of the construction project.
Historical context: The mural could depict volunteers through
time and what they may have done in the community.
- Student
Recognition Certificates
Recognize the valuable contribution of youth volunteers by sending
Youth Recognition Certificates to high schools and elementary schools.
The certificates are presented at the schools' Awards Day ceremonies.
- Volunteer
Certificate
The certificate, which is signed by the community's Mayor, is believed
to help promote good practice, and raise the status of volunteering.
In order to qualify for acceptance into the Volunteer Certificate
activity, voluntary groups must adopt good practice and agree to
a job description with the volunteers.
- Volunteer
Caring Kit
The Volunteer Caring Kit can include:
* Paper clips: Paper clips have many uses, just like each volunteer
has many talents. Paper clips are also used to hold a program together
and provide guidance to youth.
* Rubber Bands: Rubber bands represent the flexibility that all
volunteers need to have. You can adapt to any different situation.
As volunteers, you can also stretch your own abilities to have new
opportunities.
* Band-Aids: Band-Aids help others and are sensitive to others feelings,
just as volunteers have to be keyed-in to the feelings of those
they work with.
* Coin: This coin represents a quarter to call and ask for help
and to remind you that you are not alone.
* Paper Bill: this money calculates the contribution that volunteers
make to a program through their donation of time.
* Balloon: This balloon expands and grows as you learn from others.
* Heart Sticker: This heart represents the ability to reach out
to youth. You care about our youth and what they are doing.
* Mint: This mint represents the fact that each of you is worth
a mint. Volunteers are very special and really make a difference.
* Lifesavers: Lifesavers represent the special contribution to a
program that each volunteer makes and emphasizes that each of us
are unique and different just like the rainbow of colour of lifesavers
and that there is a place in the organization for everyone.
* Safety Pin: A safety pin to remind you that you are bright and
sharp and utterly indispensable.
- Celebrate
National Volunteer Week
National Volunteer Week is a special time set aside in April to
honour the people who donate their time and energy to their fellow
citizens. It is also meant to raise awareness of the vital contribution
volunteers make to our communities and to the identity and values
of our country.
With the help of our partner volunteer centres, National
Volunteer Week is quickly gaining recognition as an essential civic
and community event that is celebrated by all sectors of society.
National
Volunteer Week is the time in which most volunteers are formally
recognized. However, informal recognition is just as important as
formal. Managers of volunteers responsible for volunteer supervision
are encouraged to undertake on-going methods of recognition of volunteer
service on a regular basis throughout the year. These methods of
informal recognition may range from simple '"Thank You's"
to a concerted effort to include volunteers as full participants
in program decision-making and implementation.
This celebratory week is being held during the following weeks in
future years:
* National Volunteer Week 2002, April 21 to 27
* National Volunteer Week 2003, April 27 to May 3
* National Volunteer Week 2004, April 18 to 24
* National Volunteer Week 2005, April 17 to 23
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Recognition
when a Volunteer joins your CFDC
* Send a letter of welcome (maybe a small welcome gift too)
* Provide a good role description, Issue name tag, ID card, etc.
* Provide an orientation
* Publish names of new volunteers in CFDC newsletter
* Introduce the new volunteer to other staff
* Connect the volunteer with their team leader
Recognition
on a Daily or Weekly Basis
* SMILE!
* Informal thank you from staff
* On the job praise - with specific comments
* Seek feedback from volunteer (suggestions / improvements)
* Take time to talk Say "We missed you."
* Recognize personal problems and needs
* Use a volunteer suggestion box
Recognition
on a Monthly Basis
* Volunteer of the Month
* Articles in CFDC newsletters
* Provide funding for volunteer and/or community conferences
/ workshops
* Letters to the editor about your CFDC's volunteers
Recognition at the Completion of a Special Event Project
* Say "thank you"
* Send letter of thanks to the volunteer
* Write an article about the project for local newspapers or
CFDC publication
* Take the volunteer(s) out for lunch or a coffee break
* Promotion, give the volunteer more responsibility
* Wall of fame, post up a picture of the volunteer with a summary
of the project
* Write a letter to prominent public figures
Recognition
at Meetings with Staff or Groups
* Tell about the volunteer projects and individual volunteer
accomplishments
* Praise the volunteers to others (have staff who are experiencing
success with volunteers in their programs become your best advocates
with the staff who may be struggling)
* Show slides or video of the volunteers at work
* Invite volunteers to staff meetings
* Provide volunteers with outside training resources
Recognition
on Occasions, at Event, etc.
* Send your volunteers a birthday card
* Have an informal birthday party (a cupcake with a candle)
* Send a get well card
* Remember special event in their lives (child's wedding, job
promotions, anniversary
Recognition when a Volunteer Leaves the CFDC
* Give a letter of thanks
* Give a certificate / pin of appreciation
* Write a letter of recommendation
* Write a letter of appreciation / commendation to present
employer
* Have an exit interview
Where
to Recognize you Volunteers
* Volunteer Office or lounge
* Hallway in building / cafeteria
* In the community
* At shopping centres - display boards
* In the media, newspaper articles, cables TV shows, professional
journals
* In your CFDC's newsletter or on your Web site
Awards
There are personal tokens of appreciation that may be given to
volunteers: a simple heart-felt verbal 'thank you'; a material 'thank
you' in the form of a certificate, a card, a gift or gift package;
a medal or of course the monetary 'thank you'. The value of these
awards is priceless, because in the end, the winner is not only
the devoted individual, but also the community as a whole.
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Awards:
Provincial Options
British Columbia
Annual Outstanding Community Futures Volunteer Award
The Annual Outstanding Community Futures Volunteer Award is presented
to an individual in each CF Region who has demonstrated outstanding
service in the field of community and business development.
Don McMillan Award
The Don McMillan Award is awarded to an individual or group (staff
or volunteer) in recognition of an outstanding contribution to
community development. This award is awarded to individuals who
have made an outstanding contribution to the development of a
Community Futures program, promoted an encouraged the partnership
of community social and economic development agencies, developed
a successful CED initiative to assist a particular group or segment
of the community, made a notable contribution of promoting CED,
and made a notable contribution to promoting or enhancing CED
training.
Minister's Award for Excellence and Innovation
The Minister's Award for Excellence and Innovation is awarded
to recognize the efforts, innovation, and initiatives contributed
by CFDCs towards economic development and support to their communities.
The award can gain your initiative provincial wide visibility
and recognition as a successful practice.
Alberta
Laura Swan Award
The Laura Swan Award is awarded to staff and volunteers who have
shown outstanding and ongoing leadership and achievement in the
Community Futures world, shown the commitment to the Community
Futures program objectives through promotion within the Community
Futures community, and have had actions that have benefited an
individual or group who would have not otherwise been included
in the Community Futures programs.
Unsung Hero Award
The Unsung Hero Award was developed in memory of Evelyn Arlidge,
who had worked for many years with Western Economic Diversification
and/or Human resources Development Canada. Her hard work and efforts
were noticed and appreciated by many people, but due to her role,
often the dedication had gone unnoticed by the people that did
not work directly with her.
The recipient of this award must be in an administrative or support
role, must have been involved within the Community Futures world
for a minimum of one year and must show dedication and commitment
to the Community Futures movement.
Minister's Award for Excellence and Innovation
The Minister's Award for Excellence and Innovation is awarded
to recognize the efforts, innovation, and initiatives contributed
by CFDCs towards economic development and support to their communities.
The award can gain your initiative provincial wide visibility
and recognition as a successful practice.
Saskatchewan
Community Futures Volunteer Award
The purpose of the Community Futures Volunteer Award is to recognize
the important achievements that volunteers have made to the Community
Futures program in Saskatchewan through service to the communities,
region and/or province.
Minister's Award for Excellence and Innovation
The Minister's Award for Excellence and Innovation is awarded
to recognize the efforts, innovation, and initiatives contributed
by CFDCs towards economic development and support to their communities.
The award can gain your initiative provincial wide visibility
and recognition as a successful practice.
The Saskatchewan Volunteer Medal
The Government of Saskatchewan established a second honour in
1995 to recognize the voluntary sector on the occasion of the
province's 90th anniversary: the Saskatchewan Volunteer Medal.
This decoration is awarded to citizens who have provided, without
reward or gain, outstanding volunteer service or exceptional community
involvement in an area beyond their normal duties or profession.
Any individual or group residing in Saskatchewan may submit a
nomination. A call for nominations is made each year in the fall.
A maximum of ten medals may be awarded annually and presented
by the Lieutenant Governor at the Legislature early in the year.
For more information contact the Protocol Office of Saskatchewan
at (306) 787-3001.
Manitoba
1) Manitoba CFDC Volunteer Recognition Awards
The Manitoba CFDC Volunteer Recognition Award honours excellence
by CFDC volunteers in strengthening their communities and Manitoba
as a whole. There are two award categories:
New Volunteer - presented to a person with less than
five years within the Community Futures program who has made
a superior contribution to their CFDC and community.
Notable Service - presented to a person in recognition
of superior and long standing service to the field of community
economic development and the provision of leadership, showing
a record of accomplishments, creativity, and vision that has
helped shape the Community Futures program in their region and/or
Manitoba as a whole.
Minister's Award for Excellence and Innovation
The Minister's Award for Excellence and Innovation is awarded
to recognize the efforts, innovation, and initiatives contributed
by CFDCs towards economic development and support to their communities.
The award can gain your initiative provincial wide visibility
and recognition as a successful practice.
The Premier's Office, in co-operation with the Volunteer
Centre of Winnipeg, established this award to honour the efforts
and dedication of outstanding volunteers in Manitoba and to
recognize and encourage the valuable services performed by volunteers
throughout the province. There are three award categories:
Individual Volunteers - presented to five exceptional
individual volunteers whose efforts have contributed significantly
to the quality of life in their communities.
Youth - the youth leadership category recognizes young
Manitobans (under 25) who have made considerable contributions
to their schools, organizations and communities through volunteer
work. The young volunteers serve as role models, encouraging
other young people to give of themselves for the betterment
of the community.
Community Groups - this award has been expanded to include
voluntary organizations. It will be presented to three community
groups that have improved the quality of life in Manitoba through
extraordinary collective volunteer efforts of their members.
These awards consist of a presentation gift and a lapel pin,
presented by the Premier. Candidates of all ages who volunteer
in Manitoba are eligible. For more information on the 1999 award,
contact the Premier's Volunteer Service Award's information
line at 1-800-282-8069 or at (204) 945-0906 in Winnipeg.
2) Royal Bank Local Hero Award: Manitobans Helping Manitobans
Royal Bank invites individuals, community groups, voluntary organizations
and corporate volunteers to submit nominations for the Royal Bank
Local Hero Awards in Manitoba.
This award recognizes the extraordinary way ordinary Manitobans
rally together to help each other. The Royal Bank Local Hero Award
is given annually to an individual or community that shows a similar
kind of leadership in helping a neighbour in crisis.
The award consists of a commemorative plaque accompanied by a
five thousand dollar ($5,000) donation to a registered charity
of the recipient's choice. For more information, please contact
the Royal Bank Local Hero Award at the Volunteer Centre of Winnipeg
at (204) 477-5180.
3) The Volunteer Award for Manitoba Business
This award recognizes how vital corporate support is to the program
and activities of non-profit and charitable organizations. It
is presented to businesses that encourage employee volunteerism
and are innovative in their use of resources (time, funds, people
etc.) towards a project. For more information, contact the Volunteer
Centre of Winnipeg at (204) 477-5180.
4) The Golden Hand for Manitoba Media
For this award entries are submitted by non-profit or charitable
organizations who have benefited from the efforts of Manitoba's
media, whose contribution is vital in the promotion of volunteerism.
Staff of freelancers of both print and electronic media is eligible
for the nomination. For more information, contact the Volunteer
Centre of Winnipeg at (204) 477-5180.
5) The Mayor's Volunteer Service Award
From the early days as a Hudson's Bay Company trading post (Fort
Garry) in 1870, with a population of 215 persons, Winnipeg has
been well known throughout Canada for the extent and dedication
of its many volunteer organizations. The Mayor's Volunteer Service
Award was created in 1984 to honour those agencies or organizations
which have made outstanding contributions to their city through
volunteer service and to focus public attention on these remarkable
and innovative volunteer efforts. The awards, which are the result
of a co-operative effort between the Office of the Mayor and the
Volunteer Centre of Winnipeg, will be presented at the Centre's
Annual Volunteer Awards Luncheon. For more information, contact
the Volunteer Centre of Winnipeg at (204) 477-5180.
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Awards:
National Options
- The
Prince of Wales Community Leader Scholarship
Created in honour of the Prince of Wales' visit to Canada during
International Year of Volunteers (IYV) 2001, the scholarship will
highlight the exceptional contributions young people make as volunteers
in their communities. The Prince of Wales, who has an international
reputation for supporting community service and volunteerism, has
lent his name and encouragement to this special Canadian award.
Nomination forms must be postmarked by October 1st, 2001.
- The
Governor General's Caring Canadian Award
This award is intended for an individual whose unpaid, behind-the-scenes
voluntary contribution provides extraordinary help or care to families
or groups in the community over a long period of time. The award
recipients will normally not have been previously recognized by
a federal or provincial award or honour. There is no age requirement
for this award, but youth candidates are particularly welcome. Anyone
may submit a nomination. There is no deadline date for nominations
and awards are announced on an ongoing basis. For further information
and nomination forms, please contact the Chancellery at Government
House (1-800-465-6890) or www.gg.ca/honours/caring_e.html.
- The
Flare Magazine Volunteer Award
The Flare Volunteer Awards were established in 1997. Six awards
are presented annually to Canadian women aged 18 and older whose
volunteer service in the field of social services, health, arts,
culture, education, environment or citizenship have made a significant
contribution to the welfare of others by addressing needs in their
community. For more information about the awards or to find out
how you can nominate someone, contact Hazel Picco at Flare Magazine
in Toronto at (416) 596-5462.
- Imagine
"New Spirit of Community" Partnership Awards
Imagine, an initiative of the Canadian Centre for Philanthropy,
is a national program promoting corporate and public giving, volunteering
and support in the community. Imagine has over 400 business partners,
and 1,200 Community Partners and is a co-sponsor with the Globe
and Mail (Canada's national newspaper) of the "New Spirit of
Community" Partnership Awards. The Awards recognize and showcase
leading examples of business/community partnerships that creatively
provide services to those in need and ensure the social and cultural
vitality of Canadian communities. Any company or voluntary/non-profit
agency operating in Canada may apply. To request an application
form for yourself or to nominate a partnership, contact the Canadian
Centre for Philanthropy at (416) 597-2293.
- The
Peter F. Drucker Award for Canadian Non-profit Innovation
It is the vision of the Peter F. Drucker Canadian Foundation to
find the Innovators, whether small or large, to recognize and celebrate
their example, and to inspire others. The Foundation endeavours
to fulfil this vision by calling attention to the worthwhile, innovative
and essential contributions made to society by non-profit organizations
throughout Canada through the annual Peter F. Drucker Award for
Canadian Non-profit Innovation.
Peter
F. Drucker defines innovation as: "change which creates a new
dimension of performance". Innovative ideas need to possess
resolve, imagination, and groundbreaking new thought. The ideas
also need to be measurable and transferable to the experiences of
other non-profits in the field. Innovation at a non-profit level
should be shared and benchmarked in order to create an overall well
being of society. Since 1993 the stories from applicants for the
Drucker Award in Canada have proven that innovation can be a powerful
tool in the betterment of people's lives. For more information,
please contact the Drucker Foundation at (519) 660-2943.
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The
International Year of the Volunteers 2001
The United Nations' declaration of International Year of Volunteers
2001 (IYV 2001) gives cause for celebration to over 7.5 million
Canadian volunteers and not-for-profit organizations. Launched in
Canada on December 5, 2000, International Year of Volunteers 2001
promises to be a landmark year for Canadian volunteers and the voluntary
sector.
"The International Year of Volunteers affords us all with
a rare opportunity to put volunteers and volunteering in the forefront
of our thinking," says Lila Goodspeed, president of the board
of directors of Volunteer Canada, the lead charity for IYV 2001
planning in Canada.
National planning for IYV 2001 in Canada is a joint initiative
of Volunteer Canada, Canadian Heritage, and Human Resources Development
Canada.
Volunteer
Canada's Millenium Project; Volunteering Through Time
Volunteering
Through Time, a travelling exhibit that made its way across Canada,
took Canadians on a fascinating interactive journey. This exciting
project celebrated both the history and the future of Canadian volunteers
by highlighting events in which volunteers played an integral role.
Costumed characters, informative panels, first-person testimonials,
and take-away materials were just a few of the elements included
in this innovative museum.
In recognition
of the diverse make-up of Canada's 7.5 million volunteers, Volunteer
Canada designed the exhibit around six key themes. The sectors that
were represented are health and social services, youth, disaster
relief, sports, environment, and arts and culture.
Volunteering
Through Time began its journey in Ottawa, Ontario, in April 2000
during National Volunteer Week and visited 16 sites across the country
until it ended in April 2001. The display was hosted and staffed
by local volunteer centres. The exhibit was set up in high traffic
areas such as community centres, museums, and shopping malls, the
exhibit appealed to youth, seniors, and families.
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2001
Canadian Forum on Volunteerism - Vancouver BC, August 16-18, 2001
This
forum allowed volunteers to debate volunteerism and share their
views.
The
following four issue statements were compiled from roundtable discussions
held across the country in the spring of 2001: (a) Volunteers deserve
to receive tax benefits for their donated time and expenses. (b)
By putting an economic value on volunteer hours, we comprise the
essence of time freely given. (c) A truly effective and well-managed
society would not need volunteers to provide essential services.
(d) Altruism is on the decline as volunteers are motivated primarily
by vested interest. They are meant to be controversial and are not
necessarily reflections of the beliefs of Volunteer Canada or our
sponsors. The statements were intended to generate new insights
and energy around volunteer activity, offering an opportunity for
intellectual dialogue and the exploration of new ways of thinking
about volunteerism in Canada.
These
statements were debated by a panel in plenary format, then discussed
by delegates in small breakout groups, followed by a final vote
in a summary plenary session. During the closing of the forum the
final four statements were to be endorsed by the forum, representing
viewpoints of volunteers from across the nation.
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